SMS Communication Policy

Effective Date: October 2025
Last Updated: October 14, 2025

At Soulmatch, we value your privacy and strive to keep our communications transparent, relevant, and compliant with carrier regulations and applicable laws (including TCPA and CTIA guidelines).

This SMS Communications Policy explains how we collect, use, and manage your mobile number when you choose to receive text messages from us.

 
1. Overview
By opting into Soulmatch SMS notifications, you agree to receive text messages from us for the purposes you selected during signup. These may include:

Transactional updates (e.g., membership confirmations, match notifications, event reminders, verification alerts)
Promotional updates (e.g., new offers, partner perks, or launch announcements)
Message frequency varies based on your activity and preferences. Message and data rates may apply.

 
2. How We Obtain Consent
We only send text messages to individuals who have explicitly opted in through one of the following methods:

Submitting a phone number via our web forms, with clearly labeled checkboxes for SMS consent
Completing a Soulmatch application, membership, or database form, and actively selecting an SMS consent option
Texting a keyword (e.g., “JOIN” or “START”) to our verified toll-free number
Consent is never obtained automatically or as a condition of purchase.

 
3. Types of Opt-In Consent
To comply with carrier and legal requirements, we separate consent into two distinct types:

a. Informational / Transactional Messages
These include account updates, verification requests, introductions, and membership-related communications.

☑ Checkbox Example:
“I agree to receive account and membership-related SMS updates from Soulmatch.”

b. Marketing / Promotional Messages
These include offers, launch programs, or partner promotions.

☑ Checkbox Example:
“I agree to receive marketing and promotional SMS messages from Soulmatch.”

Each checkbox must be:

• Unchecked by default
• Clearly labeled
• Optional and independent
  
  Users may choose one, both, or neither type of communication.

 
4. Frequency and Costs
Message frequency varies but is typically limited to 2–6 messages per month depending on engagement.
Standard carrier message and data rates may apply.

 
5. How to Opt-Out
You can stop receiving messages at any time by replying STOP to any text we send.
After you text STOP, we will send one final confirmation message stating that you’ve been unsubscribed.

For help, reply HELP or contact us directly at:
📩 [email protected]

 
6. Data Handling & Privacy
Your personal information and mobile number are securely stored and encrypted.
We do not sell or share SMS subscriber data with third parties for marketing purposes.
Data collected through SMS is used solely for the communication types you consented to.

For full details, please refer to our Privacy Policy.

 
7. Short Code / Toll-Free Number Details
All SMS messages are sent via our verified toll-free number approved for A2P messaging.
We adhere strictly to carrier-approved traffic practices and anti-spam policies.

 
8. Contact Information
If you have any questions about our SMS policy or wish to update your preferences, please contact:

📧 [email protected]
🌐 www.soulmatchofficial.com

 
9. Updates to This Policy
Soulmatch may update this SMS Policy occasionally to remain compliant with new regulations or best practices.
We encourage you to review it regularly.

Last updated October 14, 2025.